Many times the phrase “the customer is always right” is used to illustrate a level of commitment to customer service. I have reason to believe it does not. First, it is extremely hard to focus equally on every customer under that kind of stress. And second, I think it allows a culture of entitlement to [...]

The company I work recently put out a company-wide survey to get our opinion as employees on the state of the union. We tend to get these every 1 1/2 to 2 years and these surveys always get me thinking about not just the company I work for but about the things I think are [...]