Open Source Helpdesk Software
Programming No Comments »In my current job, I had decided I needed some software to keep up with the day to day happenings of the IT Department. So I started looking at Helpdesk software. Off the shelf was good but I didn’t really find something that worked the way I wanted it to, and those that did were expensive. Why the company I work for will pay somewhere north of $1 million to have 5 day conference at the Broadmoor in Colorado for 600-700 of our employees complete with complimentary spa sessions and golf outings, but I can’t get money to buy IT equipment to improve our ability to do business, I will never know. But thats a topic for another time.Bottom line, there was nothing I wanted to use out there. So what does any one who enjoys coding do? I started building one. I took code from various other projects, copied, pasted, hacked, and my frankencode actually turned out half way decent. So I started thinking maybe I should turn this into an Open Source Project, perhaps find some like minded individuals and turn this into a awesome project. Well, after tinkering with the code in an effort to make it presentable, I started to realize how bad it really was. So as of last night, I threw it all out.The time required to clean it up would be more than the time to start over. So, I have rebuilt the database, and have started recoding the application one function at a time, from the ground up. This should yield code that follows more of a consistent format and the end product will be easier to maintain.Anyway, as soon as I have it stable in the new format, I plan on releasing it here. It will have a helpdesk module, as well has a project management module, asset tracking and so forth. Along with ldap support, with the ability to customize it to fit your small business or enterprise. The current rewrite is in PHP with a MySQL dayabase on the back end.I hope to have more in the coming days.
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